Our Service Team
Service Division in Energypac is noteworthy for the exemplary services it provides to its patrons. Hundreds of skilled engineers and service personnel work relentlessly round the clock to provide support to the wide range of generator machinery, engines and equipment all across the country. Because we value “Customer Success and Satisfaction”, we provide unparalleled nationwide product and service support through our 24/7 Service, our well-trained technical personnel, our well-maintained dedicated fleet of Service vehicles and delivery vans, and through our nationwide Service Satellite Stations (SSS). Be it anywhere and anytime, we are always ready and happy to walk an extra mile for supporting our customers’ interests and for safeguarding their investments.
We also have topnotch technical expertise for specialized functions like: Commissioning, Preventive Maintenance, Trouble Shooting of Gas and Diesel Engines, and Providing Machine and Marine support service. All this and many more only to give you premier customer services. We also carry out Scheduled Oil Sampling (S.O.S) fluid analysis to escalate the life span of our technical products or engines.
We also deliver expedite and excellent field services to our esteemed patrons through a range of support undertakings. Since customer success and satisfaction is our paramount concern, we organize frequent sessions/ programs for training our customers regarding the operation and maintenance . Additionally, Caterpillar Service Reps’ are also available for supervising and for providing extra support facilities. Our service department also has a CAT Care program to improve our customer service; in addition, we’ve also implemented Customer Experience Program (CEP) and Continuous Customer Satisfaction Survey to improve customer satisfaction in all facilities & branches and to enhance the quality of service respectively. Our customer care services also contain CSA for providing premium support to our customers. As an exclusive CAT dealer, we are committed to offer you will all sort of services for heightening the efficacy of every aspect of your operation. Our Complete Engineering Solutions, Constructive Work Order processing by Enterprise Resource Planning (ERP) project, and Well-equipped inspection & testing equipment & tooling are all in conformity with Standard CAT guidelines for process improvement